Hearing and Troubleshooting Guide
 
PROBLEM: No sound or low volume
 
            Possible Causes                                    Solutions
           
            Low or dead battery                                   Check battery and replace if necessary
 
            Battery polarity reversed                             Make sure battery is inserted correctly
 
            Hearing aid turned off                                 Turn volume control up and/or switch to "M" on BTE's
 
            Low volume                                               Rotate volume control up
 
            Canal sound outlet blocked with wax           Carefully remove wax with cleaning tool
 
Earmold tube blocked with moisture            Remove earmold from aid and blow air through tube,
    reattach earmold
 
            Microphone blocked or dirty                        Remove wax and debris from microphone with cleaning tool
 
            Earmold tube is crimped                             Uncrimp or replace tube
 
            Component problems                                 Contact hearing professional for repair
 
            Moisture collected in aid                             Allow to dry 2-3 hours or place in Dri-Aid over night
 
PROBLEM: Feedback (whistling)
 
            Possible Causes                                       Solutions
           
            Ear canal blocked with wax                         Check ear canal and determine necessity of removal
 
Earmold not seated properly                        Check earmold position. Try reinserting/repositioning the                   instrument until it fits securely
 
            Earmold too small                                      New earmold needed. Consult with hearing professional
 
            Volume too high                                         Turn volume down slightly
 
            Break in tubing or earhook                           Contact hearing professional for repair
 
            Earmold/hearing aid fit loosely                     Contact hearing professional
 
PROBLEM: Buzzing sound
 
            Possible Causes                                         Solutions
 
            Low battery                                                 Check/replace battery
 
            Switch set to "T"                                          Move switch to "M" position
 
Other problems, such as intermittency, static noise, etc., may be due to factors such as internal damage, battery contacts, or a plugged microphone. If you have reviewed all of the above and are still having problems, you may contact Professional Hearing Services at 800-735-5866 for further help.